Help CenterStart Selling
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- How do I access my purchase?
Open My Library after checkout to read, listen, or watch what you bought.
- Create or recover a My Library account
Register, sign in, and reset your Library password.
- How to request a refund
Refunds follow the Refund Policy. Platform support can help with payment problems.
- Become a creator and pick a plan
Launch is free. Creator and Professional are yearly plans with lower product fees.
- How to publish a book, course, track, or film
Create the listing, wait for review, then it can go live on your storefront.
- Payouts: connect Stripe and crypto wallets
Card sales pay out through Stripe Connect. Crypto uses your connected wallets.
- What fees does Breaking Free charge?
Plan subscription, product fees, music volume fees, and Community add-on fees.
- Community add-on: price and who can buy it
Optional yearly add-on. One community per creator.
- How to join a creator community
Open the community page, sign in, and join. Some communities charge a monthly fee.
- How to become an affiliate
Join with a Breaking Free member ID and the wallet registered to that membership.
- Benefits of being an affiliate
Earn product commission and creator recruitment bounties by sharing links you already use.
- How to log in as an affiliate
Use your member ID and registered wallet at /affiliate/login — not email and password.
- Where do I see my sales?
Overview shows totals. Earnings lists each referred purchase and its payout status.
- How do I get paid?
Card sales pay ETH after a hold. Crypto sales credit escrow for you to withdraw. Plan bounties pay USDC.
- How affiliate commissions work
Share a referral link. You earn the commission the creator set on that product.
- How to contact Breaking Free
Email and the support request form. We do not offer phone support.
Library members
Account
Billing
Help & contact
PDF guides
- Buyer guide (PDF)
Browse, preview, and check out as a guest.
- First purchase guide (PDF)
Step-by-step checkout the first time you buy.
- My Library onboarding (PDF)
Keep purchases in one account after checkout.
- My Library sign-up guide (PDF)
Register, sign in, and open what you bought.
Creators
Getting started
Publishing
Paying out your earnings
Pricing and fees
PDF guides
- Creator registration guide (PDF)
Create a seller account and finish first-time setup.
- Creator / bookseller onboarding (PDF)
Publish, connect payouts, and run your storefront.
Community
Community add-on
Being a member
Affiliates
Getting started
Earnings
Getting paid
PDF guides
- Affiliate onboarding (PDF)
Join, benefits, login, sales, commissions, and payouts.
- Affiliate dashboard guide (PDF)
Wallet sign-in, referral links, Earnings, and Payments.
Submit a request
If this Help Center did not solve it, send a request. We reply by email. There is no phone support.